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CUSTOMER CARE ▼
Here at Decor Brothers, your privacy and the security of your personal data is our top concern.
We do our best to ensure that your personal information is safe with us.
Outlined below are our online information practices and guidelines relating to Decor Brothers, Inc. and DecorBrothers.com.
This notice is also available on pages where your personal information is requested.
Children’s Online Privacy:
Protecting the online privacy of our youth is a top priority. Therefore, we are proud to say that Decor Brothers, Inc. is in voluntary compliance with the Children’s Online Privacy Act of 1998 and the U.S. Federal Trade Commission’s Children’s Online Privacy Protection Rule. (16 C.F.R. Part 312). Our company’s website, DecorBrothers.com is not directed to children under the age of 13, and does not collect or maintain information from those who are known to be under the age of 13.
We request information that will enhance our user’s visits or help in following up. Please note, it is entirely optional for users to provide such information.
We may request information such as:
Customer’s type of business
Credit card number, security code, and expiration date
Decor Brothers may also request reference information that is needed to register or subscribe customers to provide product recommendations, as well as offer a variety of services.
Decor Brothers also receives information when:
A customer places an order
Users subscribe to newsletters, e-mails, and services
Customers provide feedback on products or services via e-mail.
Customers sign up to participate in sweepstakes or promotional offers
We reserve the right to share information with third parties in order to perform services on behalf of Decor Brothers. Such services may include:
Delivering packages or products
Fulfilling or processing orders
Sending Decor Brothers marketing information
Processing credit cards for payment
Providing chat or communication functions for customer service
Conducting research, analyzing customer trends
Use of Customer Information:
Information we receive from our customers is never sold. Information we collect, such as name, address, phone number, credit card information, and customer reference number, is used to process, bill, and ship orders. We may also use collected information to market products in the future. Personal information provided by our customers allows our company to make product recommendations best suited for you. Contact information and customer reference numbers are used in case there is a problem with your order.
Customers who are reaching out to us with questions, comments, or other communications, are asked to include contact information including name, e-mail address, mailing address, and phone number. Users who provide contact information such as an e-mail address may receive future communications from our staff via e-mail. You can always back out of marketing e-mails by clicking unsubscribe.
To improve service, Decor Brothers also gathers data on user’s home servers and users movements. The information gathered, such as identifiable e-mail addresses, are not captured or stored unless users provide the address to us in communication exchanges on DecorBrothers.com.
Regarding Third Parties:
Decor Brothers may also offer links to websites and services from different parties. These outside parties have different privacy and security policies and we can not be held responsible or liable for the policies and actions of other parties. At the same time, all Decor Brothers, Inc. staff, including agents, contractors, and employees, are bound by the privacy and security policies outlined in this notice.
Users who subscribe to Decor Brothers e-mail newsletters and promotional lists will not be contacted by third parties. A third party is a company with no direct relationship with our customers. However, third party advertisements may appear in newsletters users receive from Decor Brothers.
Ads on behalf of Decor Brothers can be served on the internet through a third party service provider. As such, anonymous information may be collected by providers regarding user visits to our website. This information is collected through an industry standard technology called pixel tag. It is used by a majority of established websites. User interactions with products and services may be recorded, and this information may be used by providers to target advertisements for services and goods.
Security Protocol and Security Measures:
Decor Brothers, Inc. uses various procedures to safeguard secure information collected from our customers. These procedures include physical, electronic, and managerial protocols to prevent access by unauthorized parties, ensure the correct use of collected information, and maintain data accuracy.
For example, we employ a firewall, a recognized industry standard to protect private account information. This prevents customer information from being available to unauthorized users or computers by preventing its direct access to the Internet.
Decor Brothers, Inc. uses SSL technology, an industry standard for secure online transactions, to encrypt sensitive information. SSL stands for Secure Socket Layering, and the process includes scrambling information based on a key that has both a private and public parts. The combined aspects of this security measure scramble user information while it is in transit, which makes it extremely difficult to decrypt by unwanted parties. The private part of the key is only used by the party receiving encrypted information, and allows that party to decode it.
Once again, we value the trust our customers place in our staff and our systems. As such, we encourage our customers to feel safe making credit card purchases, whether online at DecorBrothers.com or over the phone at (800)-608-8550.