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Using this Website
Materials that are part of the site (herein referred to as the “Contents”) are intended for personal, non-commercial use. Such materials include, but are not limited to: images, illustrations, designs, photographs, icons, music clips, video clips, text, programs, downloads, written and other materials found on the Site. These Contents may be downloaded or copied for personal use only. The rights, titles, or interests of any downloadable materials or software are not transferred to you as a result of copying or downloading. Any of the Contents or the Site or related software found on the Site may not be sold, reproduced (unless for personal use), distributed, transmitted, published, displayed, modified, be used to create derivative works, or exploited in any way. Any software found on DecorBrothers.com is the property of Decor Brothers, Inc. or its suppliers. As such, it is protected by international and U.S. copyright laws. Any use of the Contents and software on this Site aside from a shopping resource, including but not limited to the reproduction, distribution, republication, modification, display, or performance, is strictly prohibited.
Right to Refuse an Order
We reserve the right, at our sole discretion, to cancel or refuse an order from any customer for any reason. Some such reasons may be limitations on quantities available for purchase, problems identified by our fraud avoidance department, or errors in pricing or product information. Additional verifications or information from customers may also be requested before accepting any orders made on our Site.
Please note, you will be contacted if any additional information is required to proceed with the purchase, or if all or any portion of your order is cancelled. You will also be issued a credit to your credit card if your order is cancelled, but your credit card has been charged.
Regarding Third Parties
Decor Brothers, Inc. is not responsible for the practices or policies of third parties, references to which may be found on the Site in the form of names, marks, hypertext links, products, or services. Such information is provided as a convenience to users of the Site. References to such third parties do not, in any way, constitute or imply sponsorship, endorsement, or recommendation of the third party or its products or services. Decor Brothers, Inc. is also not responsible for the practices of third parties, or the content of third party sites. Decor Brothers, Inc. does not make representations regarding products, services, content, or accuracy of any materials found on the websites of such third parties. Users of DecorBrothers.com who decide to link to third party sites do so entirely at their own risk and are subject to the Terms and Conditions of the third party.
Regarding Pricing Information
We review our pricing regularly to provide our customers with great values and maintain highly competitive prices both on our website and in our store locations. However, pricing or typographical errors may occur on our Site despite our goal to provide accurate pricing information. As such, the price of an item purchased on the Site cannot be confirmed by Decor Brothers, Inc. until after the item is purchased. We reserve the right, at our sole discretion, to refuse or cancel any orders placed for an item which is listed at an incorrect price due to an error in pricing. In the event that such an error in pricing occurs, Decor Brothers, Inc. may contact customers for instructions or notify them of the cancellation of their order.
Pricing listed is not guaranteed. An order placed on an item which is found to be incorrectly prices priced does not bind us to honor the listed price. If this is found to be the case, the order will be stopped and credit cards will not be charged. Customers will be notified by email if a pricing error has occurred, and customers are under no obligation whatsoever to purchase the item at the correct price. Errors in pricing which are found on our site will be corrected on the same business day that they are discovered.
Please note, despite our commitment to provide our customers with great values both on the Site and in our store location, pricing found on DecorBrothers.com may sometimes not match the price in a store. If this is the case, our stores do not honor Internet pricing. Likewise, Decor Brothers, Inc. does not match prices with other retailers.
Customers who are using mobile devices to browse DecorBrothers.com may encounter outdated or inaccurate pricing or availability information. Therefore, pricing and availability information is subject to confirmation at checkout.
Regarding Website Security
Violating, or attempting to violate the security of the Site is strictly prohibited. Such violations include, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Such violations of the system or network security of Decor Brothers, Inc. may result in civil or criminal liability. Decor Brothers, Inc. will legally pursue occurrences that may involve the aforementioned and other violations. The Company may also involve and cooperate with any law enforcement authorities to prosecute users who are involved in such violations.
Those who are subject to these Terms and Conditions (i.e. visitors of DecorBrothers.com) agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. Users of the site further agree not to attempt to use any software, agent, tool, or engine, or any device or mechanism (including, but not limited to robots, intelligent agents, browsers, avatars, or spiders) to search or navigate DecorBrothers.com other than the methods available on the Site to search, such as the search engine and search agents, or the methods which are generally available to any third party web browsers.
In agreeing with these Terms and Conditions, you agree to indemnify, defend, and hold harmless Decor Brothers, Inc., and all its affiliates, employees, and contractors against any and all claims, costs, damages and expenses, including but not limited to attorneys’ fees which may arise from your use of the Site or any user breach of these Terms and Conditions.
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Decor Brothers, Inc., or any of its affiliates, employees, contractors, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the DecorBrothers.com web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction. This applies even if an authorized representative of Decor Brothers, Inc. has been advised of or should have known of the possibility of such damages. In no event will Decor Brothers, Inc. be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the date on which the claim arose.
Limit on Quantity of Sales
Decor Brothers, Inc. reserves the right, at its sole discretion, to limit the quantity of items purchased. This may include the quantity of items purchased per person per household, or per order, as well as orders placed by the same account, the same credit card, and orders that use the same billing and/or shipping address.
Should such limits be applied, the customer will be notified. Decor Brothers, Inc. also reserves the right to prohibit sales to dealers or resellers. Reselling is defined by purchase or the intent to purchase a product for the purpose of using that same product for a commercial sale.
Trademark and Copyright Information
Unless otherwise noted, all materials found relating to Decor Brother, Inc. are copyrights, trademarks, trade dress, and/or other intellectual property which is owned, licensed, or controlled by Decor Brothers, Inc. and/or one of its affiliates or third parties who have licensed their materials for the use of Decor Brothers, Inc. These materials (herein referred to as “Contents”) are protected by U.S. and international copyright laws.
The compilation of all Contents on this Site, in this case defined as the arrangement, collection, and assembly of the Contents, is the exclusive property of Decor Brothers, Inc. The compilation is also protected by U.S. and international copyright laws.
All intellectual property rights in all programs, products, text, technology, content, processes, and all other materials which appear on DecorBrothers.com are expressly reserved by Decor Brothers, Inc. and its suppliers and licensors. Decor Brothers, Inc. or any third party’s intellectual property rights and/or license shall not be conferred to anyone accessing the site at any time and under any circumstances. Access to the Site shall also not be considered as conferring upon anyone any intellectual property rights belonging to Decor Brothers, Inc. or its affiliates.
The Decor Brothers, Inc. names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of Decor Brothers, Inc. All other marks found on DecorBrothers.com are the property of their respective companies.
No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
Decor Brothers, Inc. reserves the right to use any reviews, feedback, comments, suggestions, ideas, and other submissions disclosed to Décor Brothers, Inc. through the Site, by telephone, email, in person, or otherwise submitted, disclosed, or offered in connection with use of the Site. Any such information (herein referred to as the “Comments”) submitted to Decor Brothers, Inc. by any of the above means grants Decor Brothers, Inc. a royalty-free, irrevocable right and license to use the Comments however Decor Brothers, Inc. desires, solely at its discretion. This includes using the Comments without limitation to copy, adapt, modify, delete, publish, create derivative works from, translate, and/or sell such comments, and/or incorporate them into any form, technology, program, or medium which can be used anywhere and everywhere in the world.
Any submission, offer, etc. of the Comments entitles Decor Brothers, Inc. to use, modify, reproduce, create derivative works from, adapt, display, publish, and distribute for any purpose whatsoever, without restriction and without compensating the user for the Comments in any way.
Decor Brothers, Inc. is and shall be under no obligation to maintain any Comments in confidence, or to pay a user compensation for any Comments submitted to Decor Brothers, Inc. in any way. Decor Brothers, Inc. is also not under any obligation to respond to any user Comments.
No comments submitted by you to the Site can be libelous or unlawful. This includes, but is not limited to obscene, abusive, threatening material, or contain political campaigning, chain letters, mass mailings, or any form of “spam.” User also agrees the Comments will not contain any software viruses.
Decor Brothers, Inc. does not regularly review posted Comments. However, Decor Brothers, Inc. reserves the right, but not the obligation to edit, monitor, or remove any Comments submitted to the Site, at its own discretion. By submitting any Comments, user grants Decor Brothers, Inc. the right to use the name that they submit in connection with the Comments.
You agree to be solely responsible for the content of any Comments you make. You agree to indemnify Decor Brothers, Inc. and any of its affiliates take no responsibility and assume no liability for any Comments submitted by you or a third party. Likewise, by using the Site, you agree not to use a false email address or mislead any party as to the origin of any Comments you submit. You agree not to impersonate any person or entity in any Comments you submit.
Disclaimer Regarding Merchandise Content
Claims made by the product’s manufacturer constitute product information accessed through this website. Therefore, it is important for you to note that sometimes manufacturers may alter their labels so different information may appear on actual product packaging and materials from the information shown on our website. Because of this, we cannot guarantee the completeness, accuracy, or timeliness of any product information. You are not recommended to solely rely on the information presented, and instead, are also urged to read the directions, warnings, and labels before using or consuming a product. Please contact the manufacturer for additional information about a product.
Decor Brothers, Inc. assumes no liability for inaccuracies or misstatements about products. Customer reviews are provided for informational purposes, and only reflect the reviewer’s results and experiences concerning the product or service provided. Decor Brothers, Inc. does not verify or endorse these reviews.
Regarding Content Information
Despite our attempt to be as accurate as possible in our product descriptions, Decor Brothers, Inc. cannot and does not warrant that product descriptions or other content found on DecorBrothers.com is fully accurate, reliable, current, complete, or free of errors. We recommend customers download and review all available specification sheets before ordering. Please contact us if you require assistance getting PDF specifications for the items you are interested in purchasing.
Regarding Finish, Leather, and Stone
Please note, exact finish on objects ordered is not guaranteed to be exactly as pictured.
When dealing with wood, there are natural differences in grain, sheen, and color. Likewise, stone finishes may naturally differ in color and pattern. Leather may also have varying texture, color, and sheen due to naturally occurring phenomena as well as tanning and dyeing techniques employed in production. These variations are not, and cannot be considered damages or defects.
Manufacturers may create intentional spots, scratches, or marks on products with a distressed style. These marks are not considered defects or damages.
A Note on Color
Photos of advertised products may vary in color from products received due to differences in lighting conditions, photograph editing, or computer monitor resolution. Products may also look different in your home than in photographs, as photographs are made in model rooms using professional lighting and photographic equipment. The most accurate images are available on DecorBrothers.com.
You have 14 days to return an item to receive a refund. Roundtrip shipping costs and a 25% restocking fee are deducted from the refund, which will be the price of purchase. Please note, the shipping cost will be charged in the case of a return regardless of whether or not you were originally charged for shipping.
Returned items cannot be resold to customers, as they have been used. As such, they are usually donated to charity.
We cannot guarantee delivery times or dates, including weekend or night deliveries.
Items not purchased from us cannot be assembled by our delivery team.
To begin the process of returning an order:
• You must send an email to firstname.lastname@example.org containing your name, order number, and reason for the return.
• You will receive an email with return confirmation if your request is confirmed.
• Returns cannot be processed over the phone.
• All sales are final for clearance items. No returns may be made on items listed for clearance.
Certain brands and products are none-returnable, and orders placed for these items cannot be cancelled after 24 hours.
All made-to order products are none-returnable, and orders placed for these products cannot be canceled.
Orders placed for "Waterstone", "Phylrich", "Santec", "Graff" , "Jason", "Hydro Systems" products are non-returnable, and cannot be canceled.
Any orders can be cancelled within 24 hours with no charge to the customer. We cannot allow orders to be cancelled after 24 hours because orders are immediately submitted to our warehouse or the manufacturer's warehouse when the customer places them. Once an order is placed, you will receive a confirmation email with details of the order. This email must be reviewed by the customer to ensure everything is correct.
To cancel an order:
• Send an email to email@example.com including your name, order number, and reason for cancellation.
• If your cancellation is approved, you will receive an email confirming your cancellation request.
• Cancellations cannot be processed over the phone.
• Orders which are being held for layaway orders, delayed delivery, and special orders cannot be cancelled.
• Customers who cancel an order after the 24 hour window are subject to the Return Policy.
Cancellations are not executed until Decor Brothers confirms an order
has not been processed or shipped. Provided Decor Brothers confirms an
order has been cancelled credit will be issued to the original form of
Custom and built-to-order items are not eligible for cancellation. The item specific return policy applies to any cancellation request that cannot be executed.
Certain brands and products are none-returnable, and orders placed for these items cannot be cancelled after 24 hours.
Damaged Orders / Missing Orders
If an order or any part of your order arrives damaged, write “damaged” on the delivery slip which you signed upon arrival of the item. Items must be marked as damaged on the delivery slip to qualify for free repair or replacement by the manufacturer. You must email photos of the damaged items to firstname.lastname@example.org within 48 hours of delivery.
If the delivery slip and photo proof have been properly documented and emailed, the manufacturer will send replacement parts to you directly for free. You will never be charged for fixing or replacing products which have arrived to you damaged. Upon inspection, if we decide that an item can be repaired instead of replaced, we reserve the right to choose to repair the damaged item.
Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.
Products and packaging not in original condition will not be accepted for return.
Damage must be reported within 48 hours of receipt. To request a Return Authorization click here. Returns will not be accepted without a Return Authorization.
Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided. If a replacement item is needed, items will be sent at no additional cost. Decor Brothers may or may not pickup the damaged goods from your location, this decision is at our sole discretion. In cases where we chose to pickup the damaged goods, and the damaged item is not returned within 30 days, Decor Brothers will recharge the original method of payment until the item is received.
Please note, you are responsible for reporting any damage, mistakes, or missing parts to your order within 48 hours. Customers must email email@example.com within 48 hours of receipt to report any missing or damaged items. Any claims reported after the first 48 hours will be declined by our insurance company.
Orders Which Do Not Fit
Items which are sent back to the warehouse because they do not fit are subject to the return policy.
Objects which do not fit in a doorway may be disassembled and reassembled. If this is the case, you may accept the delivery and we will give you a contact for an assembly technician at your own cost.
Preparing for Delivery
Before your delivery, make sure to take the following precautions:
• Prepare the room by making sure adequate space is available for the installation team
• Remove furniture and other items which may be in the way
• Remove shelves and other objects from the wall which may be loose or knocked down
Customers who place an order with DecorBrothers.com online, on the phone, via fax or email are in agreement with our terms and conditions as listed on our website.
Large package deliveries are made Monday through Friday, 8 AM - 5 PM. A
delivery agent will call to schedule delivery. A responsible party at
least 18 years of age must be present to take delivery and sign for the
Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.
Decor Brothers is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.
DO NOT refuse delivery under any circumstances. Refused deliveries are processed as returns, even in cases of damage. Returns are subject to our return policy (25% restocking fee plus the cost of round-trip shipping.) Do NOT refuse delivery even if it arrives damaged. More often than not, if there is any damage -- it will usually be one or two items on the shipment that are damaged, and not the entire shipment. For example if you ordered a vanity and a countertop, the countertop may be damaged but the vanity intact. Either way you must accept delivery and provide us photos of the items that we need to replace. Anything sent back to the warehouse will delay your replacement, and will be subject to our return policy regardless of condition.
Customers are responsible for all costs driven by a refused delivery for product not damaged.
Decor Brothers ships
orders over $49 free of charge; some exceptions apply. See product
pages for specific details. Decor Brothers Free Shipping, Threshold and
Curbside services are limited to the 48 contiguous United States.
To obtain a quote for a shipment to Alaska, Hawaii or International locations click here. For orders outside of the contiguous United States allow additional days for delivery.
Most products ship UPS or FedEx.
How can I track my order?
Once you place your order, an email will be sent to the email address provided, confirming your purchase. For questions or updates, you can email firstname.lastname@example.org and we will provide an update within 1 business days.
How quickly will my order arrive?
Generally, you can expect your products to arrive within approximately 5-7 business days after your order is shipped.
Large Package Delivery Items
Furniture and other large items require additional shipping time, and usually arrive within approximately 2 weeks. Once you are ready to schedule your delivery, our delivery company will give you a call. We cannot guarantee exact delivery days and times. Call us in advance if your order requires special arrangements to be made, such as bringing the order through a narrow doorway or over multiple flights of stairs.
Many products are ready to ship within two days of order placement, others are manufactured when an order is placed, see product pages for specific details. In the case that your order is delayed or on backorder, we will notify you as soon as we can and do everything in our power to make sure your order gets to you as quickly as we can.
Large package items are delivered by truck delivery service. Items will not be placed inside the home/threshold unless:
a. Otherwise indicated on the product detail page.
b. Additional services have been arranged for during the order process.
Rural delivery is available to properties with a physical address.
Decor Brothers cannot deliver to P.O. Box locations or military APO/FPO addresses.